Effortless Returns by Mail

Returns and exchanges with original receipt and packaging made within 30 days of purchase are accepted. Returned or exchanged merchandise must be unworn, unwashed, and undamaged. We do not accept returns or exchanges on health products, food, custom orders, or anything marked as Final Sale on the products page. 
You are fully responsible for the cost of shipping the item back to us in its original packaging, and we do not accept responsibility for lost or damaged packages.


Lake Country Canine Connection, LLC
1260 Prairie Creek Blvd. #204
Oconomowoc, WI 53066

Please include the original packing slip, a copy of your receipt or your order number, name, address and reason for return with the item being returned. We'll notify you via email of your refund once we've received and processed the returned item.

Damaged/Defective Items: 
We stand behind our products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process.  Items damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet. The merchandise sold on our online store are not guaranteed to withstand your pets behavior.